Refund policy

Welcome to Glassbox Promotion (pyrexhemo.shop). We are dedicated to providing you with premium kitchen glass storage containers, bakeware, cookware, and Pyrex glassware (such as Snapware Total Solution containers, MealBox divided containers, and lids). If you are not completely satisfied with your purchase, we are here to help with refunds and returns.

1. Return Window

Our return policy lasts 30 days from the date you receive your item. If 30 days have passed since your delivery, unfortunately, we cannot offer you a full refund or exchange.

2. Return Conditions

To be eligible for a return, your glass storage and kitchenware items must be unused, unopened (in its original packaging), and in the same condition that you received it. Please note that for safety and hygiene reasons, used or damaged glassware are generally not eligible for return unless there is a confirmed product defect or transit damage.

3. Return Process

To initiate a return, please contact our customer support team at info@pyrexhemo.shop with your order number, reason for return, and photos if applicable (especially for transit breakage). Once approved, we will provide you with return instructions and our return address: 110 CLUBHILL DR, San Antonio, TX 78228, US.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.